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THE INFORMATION PROFESSIONAL LEARNING CONFERENCE 2005


More  Humberto Aguilar - Former convicted Money Launderer
Former lawyer in Miami who hid from the law and served seven years in U.S. prison for laundering clients’ drug money globally

Humberto J. Aguilar graduated from the Univ. of Florida in 1978 and practiced law (criminal defence of major narcotics cases) in courts in the State of Florida and Federal District Courts in New York, Florida, New Jersey and other major jurisdictions. In the 1980's he represented major narcotic smuggling organizations and created a network for laundering millions of dollars in proceeds from criminal activities. After being indicted by the Federal Government in 1990, he was charged in an indictment alleging violations of numerous Federal Laws dealing with Conspiracy to defraud the Internal Revenue Service, Drug Importation, Money Laundering and conspiracy to travel to numerous destinations to violate the law. After posting a personal appearance bond of several million dollars he fled to Europe. Arrested in Spain and extradited to the U.S. he was sentenced to 15 years and served seven years in a Federal penitentiary until 2000.

Mr. Aguilar is now a dedicated AML consultant in Miami and lectures throughout the world on the issue of compliance and collateral matters to prevent the continuing introduction of "dirty capital" into the mainstream of the financial network. He has lectured for Global Money Alert in Panama, Puerto Rico and Miami Beach, as well as for numerous other firms in Europe, Asia, South America and in the United States. His lectures cover the issues of "KYC" and his extensive background is both direct and insightful as to the vulnerability of the financial sector to the MONEY LAUNDERER.

He now resides in South Florida where he is raising his children as a single parent and writes for several publications as well as appearing at numerous law schools because of the continued demand for his tremendous background as an attorney. Humberto is currently working on his autobiography...."Everyone Gets a Rolex" which details many of the adventurous exploits of this attorney turned criminal turned good guy again.

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More  Peter Clarke - Global Head of Information Services, Mercer Oliver Wyman
Peter Clarke began his career in the Treasury and Cabinet Office library in Whitehall. After setting up an information unit for Ernst & Whinney Management Consultants in 1986, he moved to PJB, the business pharmaceutical information provider in Richmond. He joined Oliver, Wyman & Company in 1990 which subsequently became Mercer Oliver Wyman after being acquired by the Mercer consulting group in 2003.

Mercer Oliver Wyman is a leader in financial services strategy and risk management consulting. The firm has 700 staff working out of 27 offices in 13 countries throughout North America, Europe and Asia Pacific.

In 2000, he became in charge of the Global Information Services team with staff in London, New York, Frankfurt, Munich and Paris - which now numbers 23. The Information Services Department supports the business offering research in the financial services sector and knowledge management capabilities.

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More  Sheila Corrall - Professor of Librarianship and Information Management...
Sheila Corrall is Professor of Librarianship & Information Management at the University of Sheffield.

Her qualifications include a Diploma in Librarianship, MBA and MSc in Information Systems. She is a Fellow of the Chartered Institute of Library and Information Professionals (CILIP) and of the Chartered Management Institute. Her career spans 25 years as a practising information professional, working in public, special, national and academic libraries as an information specialist, library manager and strategic director, in addition to consultancy assignments in the UK and overseas.

In her current role, her teaching activities cover academic and special libraries, information resources and services, the management of information organisations and human resource management, including staff development and workplace learning. Her research interests include information strategies, organisational structures, the changing roles of library and information professionals and leadership development.

Sheila has served on the committees and working groups of many national bodies. She was founding chair of the Information Services National Training Organisation and convenor of its Knowledge Management Group. In 2002-03 she was the first President of CILIP and in 2003 she received the International Information Industry Lifetime Achievement Award for her contribution to the information profession. Her publications include The New Professional’s Handbook (LA Publishing, 1999, with Antony Brewerton) and Strategic Management of Information Services (Aslib, 2001).

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More  Chris Collins - Business Solution Consultant, Factiva Consulting Services
Chris Collins has been a Senior Information Solutions Architect and European team leader in Factiva Consulting Information Strategy Practice responsible for designing Business Change Solutions around Information and Technology for over 3 years.

With 12 years experience in designing, managing and rolling out IT based solutions and with a previous background in managing Sales, Marketing and PR around IT Services, Chris acts as adviser to key business and IT leaders on information based solutions such as Reputation Management, Text Mining and Risk Management.

Using tools such as Strategic Assessments, Audits and Information Needs Assessments his team delivers sustainable value through improved Information Strategies and IT enabled process improvement. Previous companies include an IT development outsourcing dotcom, Pagoda Strategic Consulting and Oracle.

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More  Dermot Corrigan - Corporate Sales Director, LexisNexis Butterworths
As Corporate Sales Director, Dermot is responsible for the 40-strong Corporate sales teams at LexisNexis. He is the project lead on LexisNexis’s risk initiatives and is a key member of the strategic planning team.

Prior to this he spent two years at PR Newswire, the news distribution and investor relations arm of United Business Media where he was Sales and Marketing Director, EMEA and responsible for upwards of 70 staff across 6 countries. Before this he spent nine years with Frost & Sullivan, the market analysis and consulting firm where he ran the European sales operation for three years till 1999. This followed a two-year stint as Senior Marketing Consultant in Frost & Sullivan’s healthcare practice. Prior to that he spent four years in international sales.

Dermot is married with one son and lives in North London.

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More  Jonathan Cummings - Marketing Director, Institute of Directors (IoD)
As Marketing Director, Jonathan is responsible for marketing strategy and delivery across the IoDs diverse range of activities, from catering to publishing and from business information and advice to director-level training. He also has responsibility for all IoD events, conferences and forums along with the business information and advisory services provided for members of the organisation. A key theme for Jonathan is the IoD's continuing drive to communicate to the IoD's 55 000 members the benefits and threats presented by the adoption of new-technologies for sustainable business practice.

Jonathan currently sits on the IT Strategy Forum and has represented the IoD on various advisory boards and collaborative bodies. He presents regularly on e-business and marketing issues that affect businesses of all sizes.

Jonathan joined the IoD in April 1997 as Membership Marketing Manager and moved across to head up the IoD's e-Business and eMarketing activities in 2000. He took up his current role in February 2004.

Jonathan's background is in business travel and financial services at Citibank Diners Club Europe.

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More  Angus Davidson - International Sales Manager, Bureau van Dijk
Angus graduated in 1991 with a BA (Hons) in Business Administration & Banking from the City of London Polytechnic. He worked for Jardine Fleming in Hong Kong as an investment banker before joining BvDEP’s fledgling UK sales team in 1992.

In 1994 he was appointed UK sales manager with responsibility for the sales budget and running of the UK office. In 1997 he was given an international remit to oversee the sales marketing and activities within BvDEP’s more recently established offices out of Europe (Asia and U.S.). He currently assists the CEO in various aspects of sales and business strategy as well as having direct responsibility for BvDEP’s offices outside continental Europe. He also plays a fundamental role in product advancement involving establishing and developing relationships with information providers.

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More  Mark Dunn - Business Consultant, Specialist Applications, LexisNexis...
Business Consultant, Specialist Applications, LexisNexis Butterworths

As Business Consultant, Specialist Applications, Mark is responsible for providing market intelligence and customer insight into the LexisNexis product development process for the global platform and UK led initiatives.

After completing his Information Studies degree, Mark joined FT Information in 1989 and worked within the customer support team. After projects to develop distributor and direct office relationships in Asia and Scandinavia, Mark moved into a Product Specialist role working with key accounts.

Following the acquisition of FT Profile by LexisNexis in 2000, Mark became a Senior Business Applications Consultant supporting global accounts in banking & insurance and developing tailored products for the financial services sector. More recently Mark has driven an initiative to provide due diligence tools for regulatory compliance.

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More  Professor Peter Enser - Head of Research, School of Computing...
Professor Peter Enser is Professor of Information Science in the University of Brighton and Head of Research in the university’s School of Computing, Mathematical and Information Sciences.

He has extensive teaching and management experience in Higher Education, together with long standing research interests in visual image retrieval and asset management. His publications and conference presentations have addressed international communities in library & information science, computer science and cultural heritage, and he has directed a number of externally-funded research projects in this field. He is one of the founders of the international Challenge of Image and Video Retrieval series of conferences, and a founder member of the UK Multimedia Knowledge Management Network.

Among his recent professional roles are those of President of the Institute of Information Scientists, and Chair of the Institute’s Council; member of the Library & Information Science Peer Review Panel of the Arts & Humanities Research Board; and member of the U.K. Higher Education Quality Assurance Agency’s subject benchmarking group for Librarianship and Information Management. He is currently Chair of the Accreditation Board of the Chartered Institute of Library & Information Professionals (CILIP), and has recently been appointed to the Arts & Humanities Research Board’s Peer Review College. He is also a member of a number of editorial and advisory panels.

Peter Enser holds degrees from Manchester, Brunel and Sheffield Universities, including a PhD in information science from the latter. He is a Fellow and Honorary Fellow of CILIP, and a Member and Chartered Information Technology Professional of the British Computer Society.

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More  Charlie Errock - Associate Partner, Brunswick Group Ltd
No more info available.

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More  Dr Saad Eskander - Director General, Iraq National Library and Archive
Dr. Saad Eskander has been the Director General of Iraq National Library & Archive (INLA), since December 2003. He has responsibility for rebuilding and modernizing INLA, which was burnt and looted immediately after the collapse of the Saddam Regime (9 April 2003). Prior to being at INLA, he worked as a university lecturer and a researcher from 1997 to 2003. Prior to that, he worked as a journalist.

Dr. Eskander obtained his AM and PhD in International History from London School of Economics and Political Science (1995-1999). He published several books and articles on National Self-Determination, Kurdish history, Federalism and British Policy in the Middle East.

In additional to Arabic and Kurdish, he speaks English and Persian.

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More  Jessica Frankel - Director, Global Head of Library and Information...
Jessica Frankel is a Director and the Global Head of Libraries and Information Services at Credit Suisse First Boston. She also oversees the firm’s US Prospectus Department.

She has spent the last 25 years in research related positions, almost exclusively in financial services, including Paine Webber, Booz-Allen and Hamilton and Shearson Lehman Hutton. Her past experience includes creating a corporate finance library for E.F. Hutton and ten years as the creator and head of Library Services for James D. Wolfensohn, Inc., a mergers and acquisitions boutique. She spent those years personally providing research to Jim Wolfensohn (now President of the World Bank) and Paul Volcker, former chair of the Federal Reserve.

She recently spoke at Factiva’s annual conference on the topic of “Aligning Business Drivers with IT”. She has spoken at two national Special Libraries Association conferences: “Managing the Client/Vendor Relationship” (June 1999, Minneapolis) and, as part of a panel on “Autonomy, Respect, Power: How to Get More in Your Organization.” (June 1995, Montreal, Canada).

Jessica holds a Master of Science degree from Columbia University, School of Library Service. She holds a Bachelor of Arts degree in Secondary Education from the State University of New York, College at Oneonta.

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More  Robert Hanlon - Partner, Alston & Bird LLP, USA
Robert E. Hanlon, a partner in the New York office of the law firm, Alston & Bird LLP, specializes in intellectual property with a concentration in trademark, copyright and internet-related matters. His practice includes counseling and prosecuting trademark and copyright interests and litigating patent, trademark, copyright and trade secret infringement, licensing, breach of contract, antitrust and franchise issues. He also is actively involved in the full range of intellectual property issues that arise in transactions, such as asset acquisitions and transfers, the preparation of confidentiality agreements, assignments, licenses and due diligence projects.

Bob has represented international clients in the computer, electronic, luxury goods, sporting goods, cosmetic, pharmaceutical and industrial manufacturing fields, clothing store chains, book and software publishers, internet service providers, media measurement and telecommunications companies, sports sponsorship associations, authors and motion picture distributors, and gem grading laboratories, among others, in monitoring, licensing and defending their rights to various trademarks, copyrights, domain names and other intellectual property interests. He has represented clients in negotiations concerning book, magazine, television, motion picture and music rights, and in litigations concerning a broad spectrum of these interests. Mr. Hanlon has also negotiated numerous settlements of disputes concerning intellectual property contracts, licensing and infringement.Among Bob’s recent publications are "Registration of Non-traditional Trademarks," "IP Wars in Cyberspace” (in English and Japanese), "Copyright Considerations for Online Financial Services - An Introduction," and "The Virtual Patent Tutorial." Bob is a frequent lecturer at professional and trade organizations including the International Trademark Association (INTA), Practicing Law Institute (PLI), The Institute for Intellectual Property – Japan (IIP), CIO Roundtable (Fordham Univ.), and the International Association of Contract and Commercial Managers (IACCM).

Bob received his JD, magna cum laude from Brooklyn Law School in 1990. He has a Master of Science degree in counseling from the College of Staten Island and a Bachelor of Arts in Psychology from Long Island University. He is admitted to practice in the States of New York and New Jersey, the United States District Courts for the Southern District of New York, the Eastern District of New York, the District of New Jersey and the District of Arizona, the Court of Appeals for the Second Circuit, and the United States Supreme Court.

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More  Neil Infield - Manager Business Information Services, Hermes Pension...
Neil is the Manager of Business Information Services (BIS) at Hermes Pensions Management Ltd. the principal fund manager for the British Telecom and Post Office pensions schemes.

In the ten years he has been at Hermes Neil has developed BIS far beyond traditional library services.

He is responsible for the provision of Market Data Services to the organisation to support the fund managers. These include such well-known products such as Reuters screens and Bloomberg terminals as well as more obscure ones such as Barra and IBES. Neil introduced a staff newsletter initially; written, typed, designed and printed by himself. This led to an interest in desk-top publishing and design, and finally to an additional post within the department for a professional designer to produce presentations, brochures and web sites for the company.

He took the initiative in developing web activities within Hermes and was responsible for developing the company web site and intranet. The intranet was built almost without any technical or programming input using a combination of FrontPage and a team of enthusiastic volunteer webmasters across the company.

He has been actively involved in SLA Europe for many years, creating their website (www.sla-europe.org) and editing their Newsletter, and recently completed a year as President. In December 2003 he was awarded Information World Review – Information Professional of the Year. He is an occasional columnist for Information World Review, and was a member of the advisory committee for Online Information 2004.

In the few hours of spare time that his commuting and two children allow, Neil enjoys the odd game of tennis, and has started playing football again with a bunch of other 'oldies' after a gap of nearly 25 years.

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More  Mark Jewell - Director, Business Information Services, Lehman Brothers
Mark Jewell is Director of Business Information Services for Europe and Asia, for the global investment bank, Lehman Brothers. He is also responsible for overseeing the firm's European records management function and due diligence research on new clients. He has spent a number of years managing the firm's non-real time data expense and vendor contracts, as well as being responsible for the development of internal research and information services. More recent activity has focused on establishing an offshore data retrieval operation in India.

He was formerly European Research Services Manager for Booz Allen & Hamilton and previous to that held posts in a number of academic libraries, including that of Librarian of Cranfield University School of Management.

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More  Clive Lewis - MD, Illumine training
Clive is a co-founder and Managing Director of illumine ltd, one of the UK’s premier training companies specialising in creative thinking, overcoming information overload and personal effectiveness. He is licensed by Tony Buzan, the originator of Mind Mapping and has used the technique himself for over 20 years. He is highly experienced in using and teaching a range of thinking and learning tools, including speed reading, memory and creativity. He is one of the world’s leading experts on Mind Mapping and has has worked with a range of major companies, public sector and government departments, including; AXA, BP, Standard Life, GlaxoSmithKline, MOD, NHS, Roche, Royal Air Force, BAe Sytems, Bank of England, Learning and Skills Councils, Inland Revenue and many others.

Clive draws heavily on his experience as a senior line manager and consultant. He qualified as a Management Accountant in 1984, worked up to Finance Director level in the computer industry before joining Coopers & Lybrand as a Senior Management Consultant. He spent nearly eight years with C&L including the last three years heading up the 'Financial Management and Business Appraisal' section of their 'Middle Market' (SME) division. He was one of the founders of illumine training (www.illumine.co.uk) in 1996: Introduction to Mind Mapping

Mind Mapping was developed by Tony Buzan, one of the world’s leading authorities on the brain and how to make the most of it. Mind Maps are widely acknowledged as one of the world’s most effective and versatile techniques for thinking and learning.

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More  Angela Marshall - Founder of Appearance Management
Angela is one of the UK’S most experienced image consultants and her business, Appearance Management, celebrates its 10th anniversary in 2005. Appearance Management is aimed at both the personal and corporate markets and provides assistance and guidance to a wide variety of clients, both male and female, ranging from those recently unemployed to senior executives.

Angela speaks at seminars, sales conferences, networking events and, through Appearance Management, runs individually tailored workshops for a wide variety of companies. Angela also works with media training companies and has appeared on Sky News, Radio 5 Live and various other radio stations. She is also a member of the Professional Speakers Association.

Her previous career was with Lloyds Bank where she held various positions as a Manager including Training & Development and Area Personnel Manager.

Although Angela is based in Woking, Surrey, she has undertaken work with internationally based clients.

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More  Emma McKenzie - Priority User Service Manager, Harwell Drying
Emma McKenzie is a Director and the Priority User Service Manager of Harwell Drying and Restoration Services, the leading service provider of specialist salvage for paper in the UK and Ireland.

She has spent the last five years developing HDRS' Priority User Service, used by over 600 local authorities and businesses providing a dedicated, specialist response to document or book damage, thus minimising costs and disruption to business continuity. The membership has doubled since 2000 and the range of services has been extended to include environmental consultancy, specialist logistical support and conservation.

Emma also composes and reviews contingency and disaster plans for clients to advise them on their likely efficacy and to recommend improvements. In-house training in disaster recovery techniques is also regularly provided for libraries, information services and archives, and well-attended courses in disaster plan composition are regularly held.

Emma holds a Masters degree in Classics from Oxford University and is an accredited Disaster Recovery Technician of the British Damage Management Association.

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More  Adrian Payne - Professor of Services & Relationship Marketing, Director...
Professor Adrian Payne is Academic Leader of the Marketing Group and Director for the Centre for CRM at the Cranfield School of Management at Cranfield University. He is also a Director of CRM Strategies Ltd.

He works internationally as an educator and consultant in Customer Management and marketing strategy and he has worked with many IT companies, financial services organisations, manufacturing firms, professional service companies and government departments.

He is author of ten books on CRM, Relationship Marketing and Marketing Strategy. He specialises in keynote addresses, workshops and executive programmes in Marketing Strategy, Marketing Planning, CRM and Internal Marketing.

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More  Ian Rodwell - Head of Corporate Information Unit, Linklaters
Ian Rodwell, Dip Lib, MBA, is an Information Manager at global law firm Linklaters’ London office. He is part of the central management team responsible for knowledge and information policy and also runs an Information Unit providing research and analysis services to 260 lawyers and business development practitioners in the firm’s corporate practice. He is concerned with techniques and processes for facilitating knowledge creation and sharing, the exploitation of business information to generate real value and developing research literacy skills for lawyers.

Ian has extensive experience of recruitment, training and performance coaching. A primary concern is ensuring that information officers have the skills and competencies that will enable them to develop new and more stimulating roles in a shifting and increasingly more complex environment. As part of this he has worked with City University to instigate regular visits that provide information students with an insight into the demands and opportunities within a global law firm. Over the past year, he has also encouraged visits from the British Council and welcomed students from the Hogeschool van Amsterdam and the University of Uppsala.

Ian joined Linklaters in 1992, originally working in their Real Estate Department where he helped set-up the group’s first knowhow system. Earlier roles included work in the Business Information Service at the Institute of Directors and the libraries at Imperial College.

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More  Richard Russell - Head of Business Solutions, Complinet
Richard is a qualified teacher who exchanged the world of chalk and talk for the calmer waters of publishing. In 1995 he joined Butterworths Publishers and worked in various roles but was instrumental in the move to online delivery of content and headed a team responsible for the development of bespoke solutions tailored to specific customer needs integrating content with many and varied technologies to optimise access to premium content. As Head of Large Law at LexisNexis Butterworths, Richard was responsible for developing the services that powered the information needs of the largest legal firms.

In 2004, Richard moved to Complinet as Head of Business Solutions where he is responsible for a business division delivering publishing and client screening solutions to the financial services industry. His knowledge of technology, publishing and premium customer service have helped ensure Complinet's reputation in the market for quality services tailored to specific market sector requirements.

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More  Peter Sefton-Williams - Managing Director, Examiner Consulting Ltd
Peter worked for almost 20 yeas at Reuters with management responsibility for a range of real-time and historical information services including the Reuters Energy Services, Textline and Reuters Business Briefing. In 2003 he left Reuters to found Examiner Consulting Ltd, a consultancy which analyses the products available to corporate information professionals.

In 1998 he was invited by the government of the United Kingdom to examine the impact of the Internet on the UK's publishing sector. His research was subsequently published in a report entitled: 'Electronic Content for an Information Age'.

In 1999 he was part of the team that negotiated the merger of Reuters Business Briefing and Dow Jones Interactive. He was appointed Factiva's first global Director of Business Development with responsibility for new business initiatives. In 2004 he researched and published the Examiner Guide to news and financial information aggregation products and services.

He is a member of the Special Libraries Association and the City Information Group. His professional training was in journalism and he spent time as Reuter's international Energy Correspondent.

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More  Gregory Simidian - Managing Director, Perfect Information
Greg Simidian is the Managing Director of Perfect Information. Having spent three successful years as Sales Director at Perfect Information, Greg was promoted to the MD position in 2002.

During his time as Sales Director at Perfect Information, Greg pushed through a succession of global deals with leading financial organisations in the banking, broking and legal sectors. During his tenure as Managing Director, Greg has taken Perfect Information from a UK-based company to a global information provider. The company has seen a significant growth in revenue and has a global customer base, including the top 100 investment banks and law firms.

Before joining Perfect Information, Greg was the European Sales Manager at Dow Jones for two years. He was responsible for maintaining and building relationships and revenue levels with information professionals and for the delivery of web-based, enterprise-wide business news and research solutions.

Greg has been in the online industry for 12 years and in sales for 15 years, holding positions at LexisNexis and ICC Information Group amongst others.

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More  Gwenda Sippings - Director of Information Resources, Inland Revenue
Gwenda Sippings, M.Lib, FCLIP, FRSA, is the first Director of Information Resources at the Inland Revenue. Her responsibilities since September 2002 have involved setting the strategic direction for the Department to follow for its data, information and knowledge management activities, and establishing a team to take the lead in implementing the work and policy formation emanating from this. She is concerned with knowledge management, data and information management, records management and compliance with the legal and regulatory environment for information matters, delivery of information to the desktop, and information and Information technology literacy skills. Her primary focus is currently on internal systems and processes, but as these develop the benefits will be realised for the Department’s many and various customers too. A recent development has been the opportunity created by the scheduled integration with HM Customs and Excise to review data, information and knowledge management with new colleagues for a wider user base.

Gwenda was formerly Head of Information at global law firm Clifford Chance’s London office, where she was instrumental in helping the firm's transformation into a practice-focused information gathering organisation. She also played a major part in developing its first online knowledge management systems. Earlier roles included work in Information Services at the British Tourist Authority, at Aslib: the Association for Information Management and at BT Prestel. Gwenda started her career in Local Government in Bedford libraries.

She is a qualified Information Professional, taking an active interest in professional issues, and with experience of managing knowledge and information management solutions in a variety of sectors.

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More  Professor Derek Stephens - Chair of Teaching and Learning Committee...
Chair of Teaching and Learning Committee, Department of Information Science, Loughborough University

Derek Stephens is a lecturer at Loughborough University’s Department of Information Science and teaches competitive intelligence, strategic planning and marketing and marketing for information professionals to both undergraduate and postgraduate students.

He has been the Chair of the Northern Chapter of SCIP and is currently involved in supervising research into competitive intelligence software. He obtained his PhD in the use of computer assisted assessment of library and information studies students in 2002 and has been an editor and conference reviewer for several CAA conferences held at Loughborough University since 1997. Appointed advisor (2003) on the LTSN-ICS QUILS project creating banks of questions for information science discipline.

Currently he is also the Project Director for a HEFCE funded 2-year project on skills-based learning and teaching materials to enhance employability for librarianship and information management commencing January 2005. Prior to a career in academia he was a manager with a Fortune 500 company in Canada working in oil and gas exploration, executive director of the Atlantic Publishing Association and executive assistant on a publicly funded project to create employment opportunities.

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More  Gerrard Tracey - Deputy Information Commissioner, Office of...
Deputy Information Commissioner, Office of Infomation Commissioner

Gerrard Tracey is the new Assistant Commissioner with responsibility for the Freedom of Information, Promotion and Development team. The team is responsible for promoting the Information Commissioner's Office, the Freedom of Information Act 2000 and good practice and will look do this through liaison, meetings, speaking engagements etc. The team is also responsible for reviewing and revising existing awareness guidance and policies and drafting new guidance and policies (though not necessarily all) for organisations, businesses and the public. It is intended that this will include sector specific guidance and part of the team's role will be to consult with appropriate authorities when formulating such guidance/policy.

Previously, Gerrard was Head of Information and Compliance at the Charity Commission the organisation responsible for supporting and regulating registered charities in England and Wales of which there are over 180,000. The role involved overall responsibility for the Commission's Evaluation, Compliance, Monitoring and Intelligence teams that operated from the Commission's offices across the country. Gerrard was called to the Bar at Gray's Inn in 1997.

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More  Chris West - MD, Competitive Intelligence Services (CIS)
Chris West is Managing Director and one of the founders of Competitive Intelligence Services. He has previously worked for Shell International, Eurofinance, a financial and economic consultancy based in Paris, Industrial Market Research Ltd, Business Marketing Services and Marketing Intelligence Services.

He has also written and lectured extensively on marketing and competitive intelligence. His published works include “Competitive Intelligence”, published in September 2001, “Marketing Research” published in February 1999. “Global Jumpstart - The Complete Resource to Expanding Small and Midsize Businesses” published in the US in December 1998, “Marketing on a Small Budget” and “Inflation - A Guide to Management Survival” published the 1980’s. He has also had articles published in the Harvard Business Review (“The Marketing of Unmentionables”) and the Business Strategy Review (“Permissive Marketing”).

Chris West is a Full Member of the Market Research Society and a member of the Society of Competitive Intelligence Professionals.

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More  Graham Whitehead - BT Exact's Principal Consultant
Graham Whitehead has worked for the GPO, PO Telecommunications and BT for over 36 years. He joined the BT Laboratories after graduation and has worked a wide variety of disciplines, such as mechanical connections and structures, optical transmission systems, the packaging and cabling of optical fibres, hydro space engineering. He was production manager of the optical receiver project which designed and manufactured the receivers used in trans-oceanic submarine systems. For the latter he was awarded the Queen's Award for Technology in 1990.

In 1989 he moved to the USA on secondment to Du Pont as the production manager and co-ordinator for the manufacture of the optical amplifiers and tuneable narrow linewidth lasers which were part of product portfolio of BT&D, a joint venture of the two companies.

In 1992 he became BT's Advanced Concepts Manager. Over the last 10 years he has specialised in presenting the work of the BT Labs to both customers and other parts of BT. He delivers more than 300 presentations every year, and has produced a series of video tapes. He also contributes to many journals, newspapers, radio and TV programmes.

In 1999 he became one of BT's Principal Consultants looking at the future of telecomms and IT.

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ECM MARKET PRACTICE BROUGHT TO LIFE IN MINUTES

London, 19th May, 2010 - Perfect Information, a global provider of financial information, today announced the launch of ECM Insight.