Martin is an independent consultant in information services and information technology, with over 20 years experience across public sector, consultancy and financial services.

Most recently he was an Associate Director at Hawkpoint Partners, the largest employee owned corporate finance business in Europe, where he directed the Information Services and Information Technology departments of the firm.

Previously he was a founding member of J O Hambro Magan & Co Ltd, setting up research services and computer infrastructure for the newly formed Corporate Finance boutique. With the acquisition of the business by NatWest Markets, Martin moved to the restructured NatWest Markets Corporate Finance Ltd. There he integrated the research and technology departments of the two businesses and directed and managed teams of information technology professionals and researchers to support the new business. In 2000 the business separated from NatWest under a management buyout to become Hawkpoint Partners Limited.

Martin has considerable experience in developing knowledge management programmes based around Client Relation Management (CRM) and content management, including third party data content management.

Martin started his career in the Library service of the Department of Trade and Industry and then joined the emerging strategic management consultancy MAC Group (now Gemini Consulting), where he set up their research function in London.

Graduating in Classics from Cambridge University Martin holds a postgraduate diploma in Librarianship from the University of Wales. He is a member of the Chartered Institute of Information Professionals (CILIP), the City Information Group (CIG), and the Special Libraries Association (SLA).

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Lee Bryant is an on-line social communication specialist with a focus on knowledge development, and has a strong belief in the empowering potential of the Internet. He has been playing with words and computers since the age of 10, and published his first code aged 11. Pre-Internet, he wrote and researched in the field of International Relations, working as a media consultant for the Bosnian government in London and Sarajevo during the war.

In 1996, he co-founded one of the first successful online agencies to focus on building online knowledge communities, and also helped establish the social enterprise Brixton Online, where he remains a director; he is also on the Board of a new charity called Involve that is exploring new forms of public participation. In 2002, Lee and his team founded a new company, Headshift Ltd, to focus on the emerging area of social software, and since then he has become a leading writer and practitioner in the field of augmented online social interaction, whilst working in close partnership with Headshift’s clients to create innovative online applications.

Headshift is now at the forefront of the UK social software industry, and its clients and partners include NHS organisations, professional services firms, corporates, local government, NGOs and think tanks.

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Educated to degree level in Geology and Ecology in my native North-East, the newsagent said he would keep my paper job open - so I still have fallback position. I originally spent 20 years in Civil Service Information Systems before seeing the light on an interviewing course when the trainer noticed I was asking questions in binary. I hold Dave Snowden (now of the Cynefin Centre) wholly responsible for infecting me first with ideas of stories, patterns and communities then more latterly in the darker arts of complexity theory, attractors and unorder.

I am a paid up member of the National Trust, Camping Club and the Campaign for Real Ale (CAMRA) which just about sums up my other interests of nature, archeology and real ale.

I have fallen back on calling my discipline Knowledge Ecology simply because I believe that knowledge cannot be managed. An 'ecological' or more correctly 'social complexity' approach infers working with starting conditions, catalysing and facilitating the interactions between individuals and communities, then nurturing those emergent patterns that please us. Finally reinforcing positive patterns with feedback, such as encouragement, ensures more of the same. This patterning of behaviours towards a reinforcing outcome is the equivalent of an attractor in physical complexity theory.

Then, if all this wonderful thoughtful stuff fails, get everyone down the pub to tell each other stories.

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Dr Jacquie Drake is Executive Director of The Praxis Centre at Cranfield School of Management where she has been a faculty member for 25 years.

Praxis takes a holistic approach to management development and it has pioneered many innovative approaches to personal and organisational effectiveness. Jacquie has identified and championed a range of creative developments in this field and has drawn together a “virtual faculty” of over 60 specialists. Together they have established and sustain a truly “leading edge” position. Working with Ido van der Heijden, Sandy Cotter and Andy Logan in the mid-1980s she brought psychotherapy into the heart of management development. In the mid-1990s Jacquie introduced Richard Olivier to the business world and with him pioneered the use of Shakespearean plays as vehicles for leadership development. Combining the radical with the more traditional, Praxis works with managers from about 300 different organisations each year.

Before moving into management education, Jacquie’s work experience was in marketing and information services. She has degrees in Economic History (BA), Business (MBA) and Management Development (PhD). She has also trained in psychotherapy. Her areas of special interest are communication, leadership, teambuilding and managing change. She is currently spearheading a major new initiative in the field of creativity by forging links between business and the arts.

In parallel with her Cranfield work, Jacquie has twenty years experience consulting internationally to a wide range of organisations and individuals in the business world delivering management development courses and workshops, facilitating senior level off-site strategy meetings and teambuilds, and undertaking individual mentoring and coaching.

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Director of Cambridge Corporate Development and Senior Lecturer in Strategy at Cranfield School of Management.

He is author of 17 books and has consulted with KPMG and PA. Prior to that he held senior management roles in BP, ICI and with an international retailer.

Tony is reknowned for his lively, interactive and even unique style - and is immensely practical - whilst at the same time being highly knowledgeable and experienced. His clients have included, Guinness, HSBC, Microsoft, Nokia, Norwich Union, Tesco and many other organisations of all kinds of sizes.

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Peter is the Managing Director of the Partnership and heads our Strategy and business development teams. His roll in managing the day-to-day operations of the firm includes responsibility for ensuring the maintenance of the company’s culture and values.

Coming to the partnership from the Banking sector, Peter has extensive experience in financial institutions, and also specialises in teamworking solutions in the IT sector. He is currently working with a range of clients including SAP, Equanet and Bank of America.

In his 17 Years at the Partnership, Peter’s work has taken him around the world including Africa, the US, Kazakhstan, Hong Kong and to a hospital in Reykjavik. His Hobbies include tennis and sailing.

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Heather Hooper manages the research and information services for JP Morgan in EMEA.

She has spent the last 23 years in research related positions, almost exclusively in financial services. Her past experience includes roles at the London Chamber of Commerce, Midland Bank and Lazards as well as the opportunity to establish a new information service at Chase Manhattan to meet the needs of a growing M&A department.

As well as managing information services in EMEA, Heather, together with the New York Information Centre, also has responsibility for JP Morgan’s large research and information facility in Mumbai. She is also part of the core team responsible for the support and promotion of the bank’s CRM tool and is actively involved in JP Morgan’s KYC processes.

Heather graduated in Library Studies from Loughborough University and is a member of the City Information Group.

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www.intelligentresources.com

Julia is a founding director of Intelligent Resources, a specialist executive recruitment, resourcing and consultancy firm for the business intelligence markets. She been working in the business intelligence area since 1993, supporting corporate strategy and professional services firms, change management and investment banking fields among others.

Julia is a trusted advison on key business issues, and in times of change. Her insight on change forms an invaluable part of the Intelligente Resources service offering. She is still a hands-on consultant with responsibility for the identification of new niches, the scoping and execution of client campaigns, career management, benchmarking & advisory services and research.

Julia is a member of the Institute of Directors, as well as being an active supporter of a number of professional groups including the Society of Competitor Intelligence Practitioners (SCIP), the City Information Group (CIG) and the Special Librarians Association (SLA). She is also a long-standing member of the Recruitment and Employment Confederation (REC).

Julia has a special interest in professional development and is recognised for helping to focus, develop and encourage careers at all levels and for encouraging practitioners to reach for a higher, more irresistible profile. Julia believes the “people” side of corporate change management is often neglected when cost and technology are in focus, but that we do so at our peril.

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Jackie Marfleet has more than 15 years management experience gained in a variety of roles. She joined the British Library in February 2005 where she is currently responsible for leading the development and provision of the British Library's free and priced reference and research services for academic researchers, companies and individual entrepreneurs.

Prior to joining the British Library, Jackie worked at JP Morgan where she was Vice President of Operations within Investment Banking. Jackie’s responsibilities included leading the deployment of the firm wide global CRM tool in Europe. Before moving in to an operational role, Jackie was Manager of the Business Research Centre in London and was responsible for the provision of information to the European offices.

Jackie has also spent 7 years working in the consultancy sector. She was Head of Information Services at management consultancy KPMG and was engaged as a consultant in KPMG’s Strategy, Economics and Marketing practice where she provided consultancy advice to public sector organisations. Prior to joining KPMG, Jackie worked for Braxton Associates, a niche strategy consultancy, where she set up the information department in London.

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"If people build companies, who builds people?"

For over 18 years Neil Massa has been working in a business development environment. During this time he has recognised that if a business wants to thrive it needs high quality training for its people, which can deliver measurable results in a short space of time.

In response to this Neil created the Talent Stream, an organisation dedicated to helping people improve their sales performance.

Neil has an engaging way of sharing his experience in sales, sales management and sales training with his audience. He is in constant demand as a coach, trainer and consultant, to demonstrate and explain how you can improve your sales results in a way that feels right for you (and your business).

His fresh approach turns selling inside out and provides a framework for producing better results in an instant. Neil does not ask you to employ any tricks or manipulative techniques in his training, instead you will be given insights into how to employ and develop your natural talents in a more confident, skilful way to achieve the results you really want.

If you want simple, practical ideas which can be applied with confidence and ease, Neil`s programmes will be just right for you.

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Dr Nick Milton has unparalleled experience in developing and applying knowledge management for business benefit.

He spent two years at the centre of the team than made BP the leading KM company in the world, acting as the team Knowledge Manager, developing and implementing BP's knowledge of "how to manage knowledge", and co-ordinating the BP KM community of practice. Prior to this role he had worked for five years as Knowledge Manager for BP Norway.

Nick has since been instrumental in developing and delivering KM strategies and implementation plans in a wide range of organizations including De Beers and major clients in the mining, broadcasting, manufacturing and energy sectors.

He has a particular interest in harvesting, capturing and collating knowledge, and has managed major knowledge capture programs, particularly in the area of mergers and acquisitions.

He is the author of a recent book Knowledge Management for Teams and Projects (Chandos Publishing, 2005), and co-author of Performance through Learning – knowledge management in practice (Elsevier, 2004).

Nick is a widely recognized coach and trainer, and has spoken at many international conferences.

Nick holds a Doctor of Philosophy from the University of Wales, is directing training and product development for Knoco, and is based in Bath, England.

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Lesley Robinson set up ‘Lesley Robinson Consultancy Services’ in 1999, specialising in advising companies on information and knowledge strategies, general information management issues, the marketing and development of information services and the coaching of information teams. Some recent projects have included: developing and implementing a benchmarking study within the professional services sector to analyse trends in information and knowledge management practices; developing an information strategy for a medium sized law firm to help the fee earners embrace new technologies and improve general business processes and advising a charity on the merger of their two internal information services.

Lesley is a qualified information professional and also has an MBA from Cranfield Business School in the UK. Her previous career has been in consultancy and recruitment within the information industry, as well as general management consultancy. She has worked for organisations such as Bain and Company, KPMG, TFPL and FT.com. Lesley is an active writer, trainer and speaker within the information world. She offers a variety of training courses for information professionals, both bespoke and public, on topics such as marketing, networking, presentation skills and information strategy.

Lesley presents papers and workshops at conferences in the UK and USA on a frequent basis. Until recently, Lesley was a Committee member and Trustee for the City Information Group in London. She is also a member of the Expert Advisory Committee for the ‘Online Information Conference’ in the UK and a member of the Special Libraries Association Taskforce on "Executive Growth".

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For the last five years Robert Santiago has managed the Financial Times Research Centre in London and Manila, the newspaper’s commercial research and consultancy arm.

With over 20 years experience in the business information industry, Mr Santiago spent the first five years of his career in the US where he worked with some top flight international law firms before moving to the investment banking sector. After working in corporate finance for Dean Witter Inc, he moved to London to help set up Disclosure Inc’s European operations in 1987 now part of Thomson Financial.

After leaving Disclosure, Mr Santiago returned to the investment banking arena and worked in London for Morgan Stanley and Goldman Sachs before joining KPMG in 1995 as head of research in the firm’s Research & information Group. In 1998 he took on responsibility for group research at a national level and managed groups in Manchester, Birmingham and Bristol, as well as London.

Mr Santiago is fluent in Spanish and a regular public speaker on information topics. He has broad knowledge and experience of information management in the financial sector and particularly among large multinationals.

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Greg Simidian is the Managing Director of Perfect Information. Having spent three successful years as Sales Director at Perfect Information, Greg was promoted to the MD position in 2002.

During his time as Sales Director at Perfect Information, Greg pushed through a succession of global deals with leading financial organisations in the banking, broking and legal sectors. During his tenure as Managing Director, Greg has taken Perfect Information from a UK-based company to a global information provider. The company has seen a significant growth in revenue and has a global customer base, including the top 100 investment banks and law firms.

Before joining Perfect Information, Greg was the European Sales Manager at Dow Jones for two years. He was responsible for maintaining and building relationships and revenue levels with information professionals and for the delivery of web-based, enterprise-wide business news and research solutions.

Greg has been in the online industry for 12 years and in sales for 15 years, holding positions at LexisNexis and ICC Information Group amongst others.

Greg is also a member of the City Information Group (CiG) and the SLA.

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Peter is Director of the Future Work Forum at Henley Management College which he founded in 1992. He has built this into a leading expertise centre in evolution of new working practices and the strategic implications for employers. He is also a director of WiseWork Ltd, a consultancy that specialises in flexible working and work-life balance.

Based on the research carried out by the Forum and by collecting expert views from over 200 speakers at Henley, Peter has acquired a unique view on the Future of Work and how it impacts individuals, organisations and the management of people.

Prior to setting up the Forum, Peter was the Personnel Director for Digital in the UK and Northern Europe for a period of 18 years, during which time the company pioneered teleworking and other working patterns. He has also been Vice-Chairman of the DTI Telework Special Interest Group, a member of the Flexible Working Magazine Editorial Board and organiser of the Telework World Conference for 5 years.

Peter is a Fellow of the CIPD and a past Branch Chairman and speaks at many conferences on the Future of Work and related topics.

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Rhydian was educated at Eton College. Prior to joining MaST in 1983, Rhydian worked for Willis Faber in the Lloyds of London market as a North American Reinsurance broker, handling many of the large American personal accident and property accounts.

At MaST Rhydian conducts a range of training and development programmes. He specialises in designing and running programmes in Negotiating Skills, Sales & Business Development, Beauty Parades and Key Client Management.

As a Partner in MaST he is responsible for the negotiation input and setting the standards for this within MaST.

His principle clients are City, legal & property firms.

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