Jacqueline is the UK Head of Business Information Services at ABN Amro, working as part of the Global Business Information Services team.

Jacqueline's career includes experience of managing knowledge and information both in the public and private sectors within organisations such as Xerox, KPMG, Ealing Council and Nortel Networks.

Jacqueline has in-depth, hands on experience of how organisations approach both information and knowledge management. She promotes the delivery of customer focused services through continuously improving processes by highly motivated teams of information professionals. Whilst at the same time, proactively managing the constant need for evaluating the service to ensure that customer requirements and expectations are being met - i.e. staying relevant to the organisation.

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Lee Bryant is a founding director of Headshift, a leading social software consultancy and developer for large organisations. He is a regular speaker and writer on the role of online social networking in transforming business, education and public participation. He has been playing with words and computers since the age of 10, and has been creating innovative online applications for over a decade. He is also a board member of the social enterprise Involve, which focuses on the creation of new forms of public participation. Headshift has been working with leading law firms, consultancies and large corporate's for several years developing implementations of lightweight, enterprise social software systems, and has emerged as a leader in this fast growing field.

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Manny Cohen is currently celebrating 30 years in the Information Industry.

He started in 1977 as a researcher of Company & Government records & is chairman of the RM Group, owner of the company and anti-money laundering database armadillo, the first commercial company database on the web, which he was instrumental in conceiving & launching.

He is also a director of ACRA, the Association of Company Registration Agents, a former RAF reserve officer, a Freeman of the City of London and a long time supporter of the City Information Industry.

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Dermot returns for the fourth successive year, having chaired the 2006 event and been a panellist before that.

Among his recent consulting assignments, Dermot has worked for some of the most renowned brands in the information industry such as Wolters Kluwer. He has also been called upon to advise a leading private equity house on emerging opportunities in enterprise web 2.0 and has invested in and advised two digital media start-ups.

Until last year he was he was Development Director for LexisNexis' News & Business portfolio which included the core global platform and specialist applications such as media evaluation and know-your-customer tools.

Previously he spent two years at PR Newswire, the news distribution and investor relations arm of United Business Media where he was Sales and Marketing Director, EMEA and responsible for upwards of 70 staff across 6 countries.

Before this he spent nine years with Frost & Sullivan, the market analysis and consulting firm where he ran the European sales operation for three years till 1999. This followed a two-year stint as Senior Marketing Consultant in Frost & Sullivan's healthcare practice and a number of years in international sales and account management.

Dermot is married with two sons and lives in North London.

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Alun Davies has been Head of Knowledge Management at the global law firm Lovells since 2002. He is responsible for the firm's knowledge management strategy and for developing the firm's professional support, knowhow management and information services. The firm's KM team comprises over one hundred lawyers, knowhow managers and information professionals operating from most of the firm's 26 offices. Alun joined Lovells from Credit Suisse First Boston, where he was the Regional Director of Information and Records Management. However, most of his career has been spent in the legal sector, having served as Head of Information Services at Freshfields Bruckhaus Deringer for over twelve years and Allen and Overy before that.

A qualified information manager, Alun has been actively involved in professional activities for many years.

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Dr Hazel Hall is Senior Lecturer in the School of Computing at Napier University, Edinburgh. Her research interests include the education and training of information professionals, online information services provision, business information sources and services, online communities and collaboration, and knowledge management. Hazel has completed research and consultancy with companies such as KPMG, Sun Microsystems and Scottish Enterprise. Between February and July 2006 she undertook a secondment at TFPL, supported by a Royal Academy of Engineering grant.

Hazel is a member of the Executive Committee of Online, a judge of the Annual International Information Industry Awards, and conducts refereeing duties for a number of academic journals and research bodies. She has performed several roles at various examination boards and validations in UK universities. She serves on the editorial boards of Library and Information Science Research, the Journal of Information Science and the Handbook of Information Science and Management (Sage), and is a member of the Peer Review College for the Arts and Humanities Research Board.

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Sue Hill has been prominent in the information field as a recruiter for over twenty years. Her background in information supply led her neatly to recruitment within the sector and she is currently the Managing Director of the largest independent recruitment agency for information and knowledge managers. Sue has an excellent overview of all aspects of information work and the many issues that arise for both employers and practitioners.

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Katie is a highly skilled and experienced coach, facilitator and trainer who specialises in the design, development and delivery of a range of NLP-based programmes and facilitated events. She works in both the UK and extensively throughout Europe and is bilingual in English and Spanish.

Recent work includes design and delivery of a development programme combining coaching and training for senior managers in a very successful direct savings bank. She has also recently completed design and delivery of a suite of management development programmes in interpersonal skills, influencing skills and leadership skills for a large pharmaceuticals company.

She has worked extensively in Bank of America, Dresdner Bank, Hutchison 3G, Unisys, Vodafone, Biogen, Pfizer, Towers Perrin, Morgan Stanley, JP Morgan and ING Direct.

She is an INLPTA certified NLP Trainer and spent 6 years working in personal and professional development organisations before she set out on her own 8 years ago. Prior to that she travelled extensively, lived in Mexico and later Tanzania and worked for UNHCR on projects related to healthcare for refugee women.

In coaching she works with individuals at all levels of organisations on all aspects of professional and personal development and performance issues. Her style is described as creative, intelligent, professional and practical.

Those she works with report the immediate benefits of a clearer perspective and a greatly enhanced ability to establish and achieve their goals in life.

She brings great breadth of experience and depth of insight as well as tremendous energy, enthusiasm and laughter to all that she does.

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Jackie Marfleet has more than 15 years management experience gained in a variety of roles. She joined Ernst & Young in February 2007 as a Senior Manager responsible for Knowledge Management within the consultancy practice. Prior to joining E&Y, Jackie spent two years with the British Library where she was responsible for leading the development and provision of the British Library's free and priced reference and research services.

Before joining the British Library, Jackie worked at JP Morgan where she was Vice President of Operations within Investment Banking. Her responsibilities included leading the deployment of the firm wide global CRM tool in Europe. Jackie also managed the Business Research Centre in London and was responsible for the provision of information to the European offices.

Jackie has also spent a number of years working in the consultancy sector. She was Head of Information Services at KPMG and was also engaged as a consultant in KPMG's Strategy, Economics and Marketing practice. Prior to this, Jackie worked for Braxton Associates, a niche strategy consultancy, where she set up the information department in London.

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Paul's background and experience includes key client management, sales management, business development and training within blue chip organisations. He has spent the past five years working predominantly with professional services firms. In addition to the UK, Paul has worked in the Middle East, North Africa, the Far East, Australia and the Indian Sub Continent. He draws on this diverse experience to help his clients achieve their goals through the implementation of effective, practical and measurable solutions.

The PACE Partnership advises, coaches and develops its clients on how to win new business, retain their key clients and build greater client loyalty. It helps firms improve their profitability by establishing the strategy, processes, skills and confidence for effective business development practice.

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James is Head of Global Knowledge Services within the Banking Division at Citigroup. In this role he is responsible for Citigroup's Knowledge Process Offshoring (KPO) activity in Mumbai, India with functions across Information Services, Banking Analytics, Presentation Technologies and Business Administration. James also has responsibility for Global Banking's market data and banker desktop services. He is also responsible for knowledge management through delivery of a Business-wide information portal and intranet.

James has been at Citigroup for 8 years having joined via the merger with Schroders in 2000. Previous to that James ran Information Services at Deutsche Bank in London. He started his career as an Information Researcher at Merrill Lynch in the City after graduating in Library & Information Studies from Manchester Polytechnic.

Whilst at Citigroup restructuring has been a constant theme starting with the initial 3 way merger of Schroder's, Citibank's and Salomon Brother's Information Centres, through to re-structuring of the traditional Library & Information function, and it's eventual off-shoring. The function has grown to include desktop delivery of information services, delivery of knowledge management solutions and has branched off further still into other knowledge-related off-shoring activity.

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Simon Miller is a project manager and consultant at Best Foot Forward, an Oxford based consultancy specialising in Ecological Footrpinting and carbon accounting. Best Foot Forward have completed in-depth analyses ranging from the environmental impact of a single organic apple to the entire City of London.

Simon has a strong environmental background after completing an MSc Environmental Sustainability at Edinburgh University. In 2004 Simon became a consultant at AEA Technology where he spent the majority of the following two years working on the government's Envirowise programme. Simon has extensive experience working closely with businesses to improve their resource efficiency, and has particularly worked in the fields of eco-design and water efficiency.

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www.lesleyrobinson.co.uk

Frank has particular expertise in non-contentious employment law and providing strategic advice to commercial clients and institutions. Frank has sector expertise in the areas of financial services, construction, utilities and outsourcing. Frank offers strategic advice on collective employment law issues, restructuring programs, discrimination, outsourcing and major change issues in the UK and to multi national companies.

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Chris has over 20 years experience as a consultant and business leader working with a range of industries, including financial services, telecommunications and the public sector. His consulting work encompasses leadership, team and organisation development. He most enjoys working on challenges that require the development of leaders to generate organisational change in order to achieve strategy which is the specialist focus of Bath Consultancy Group. He is currently working on leadership development initiatives with the global IT team in a major investment bank, the Europe-wide leaders in Canon, a partner development initiative with one of the big 4 accounting firms and senior managers in an education and publishing business. He also works with senior leaders as an Executive coach.

His past experience includes roles in banking and telecommunications as well as consultancy and academia. As the Director responsible for leadership and management development at Cable & Wireless Group he set the development strategy, introduced an integrated global learning approach and managed the entire training and development function through a period of rapid downsizing. As an Associate Programme Director with London Business School he led a number of senior leadership development programmes with significant international companies such as Barclays and Diageo as well as researching the effectiveness of project-based learning. Earlier in his career he worked with Price Waterhouse consultants, undertaking change assignments in the public sector and he began his career in international banking.

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Dave Snowden is a major figure in the movement towards integration of humanistic approaches to knowledge management and sensemaking. He is generally held to be one of the leading practitioners and thinkers in the field of naturalising (science based) approached to decision theory and sense making. Well know for his work on the role of narrative and complexity theory in sense making, he is an entertaining speaker and formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single, comprehensive purview. His original degree is in Philosophy from the University of Lancaster and he also has an MBA from Middlesex University.

He is the Founder and Chief Scientific Officer of Cognitive Edge, which focuses on the development of the theory and practice of sensemaking. Cognitive Edge exists to integrate academic thinking with practice in organisations throughout the world and operates on a network model working with Academics, Government, Commercial Organisations, NGOs and Independent Consultants. The Centre spun off from IBM in July 2005 to allow it greater freedom to explore new trans-disciplinary and participatory approaches to research and the creation of an open source approach to management consultancy. The Cynefin framework, which lies at the heart of the approach, has been recognised by several commentators as one of the first practical applications of complexity theory to management science.

A native of Wales, he was formerly a Director in the IBM Institute for Knowledge Management and founder of the Cynefin Centre for organisational complexity.

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Bronia Szczygiel is an Associate Partner at Impact Factory where she specialises in Project Management Communications, Leadership and Presentation Skills. She has over twenty years management experience in a scientific business environment.

Bronia began her career as an Electronics Engineer and spent ten years in an IT research environment moving from project delivery to a management role.

She is a Chartered Engineer, a Master Practitioner of NLP and Certified NLP Coach.

Bronia now uses her knowledge and expertise to devise and deliver programmes that utilise both her corporate and coaching experience. She has an absolute passion for developing people and combines a strong, analytical approach with a warm and bubbly personal style.

Bronia has worked with many of Impact Factory's top clients including:

British Airways, Fidelity, Johnson Controls Ltd, Merrill Lynch, News International, Raytheon Systems, Unilever and Mitsubishi UFJ.

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James has 18 years experience in human and organisational development. His varied career includes winning a fringe-first award as a theatre producer at the Edinburgh Festival, as general manager of one of Europe's leading commercial photo agencies, and as the co-developer of the Navigator Programme, the only international men's development programme to be run in the public, private and voluntary sectors. He recently won acclaim for his work on the Metropolitan Police's 'gender agenda', and is a member of the prestigious Centre for Action Research in Professional Practice at the University of Bath. He specialises in leadership with due attention and sensitivity to organisational and global diversity. James is the Programme Director for the Roffey Park Art of Facilitation programme.

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Ruth Ward is Allen & Overy's Head of Knowledge Systems and Development, Ruth qualified as a banking lawyer in 1992 and worked in private practice before moving into legal knowledge management in 2000. Ruth is a senior member of A&O's global know-how and training function and has responsibility for developing and co-ordinating knowledge systems and resources internationally in line with the firm's knowledge strategy. Ruth's project portfolio currently includes work on social software and search. Ruth also advises groups in the firm on KM initiatives and supports a number of clients in their KM activities.

Ruth is a regular speaker at KM conferences and has contributed articles to a number of legal, business and KM journals. She is a member of the KM advisory group of the Society for Computers and Law.

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